HealOS
Backed by Y Combinator

AI Receptionist for ModMed24/7 call answering, scheduling, and intake

HealOS AI Receptionist answers every patient call instantly — booking appointments, collecting intake, verifying insurance, and routing messages so your staff can stay inside ModMed.

The Problem AI Receptionist Solves

Your front desk is overwhelmed. 40% of calls go unanswered. Patients hit voicemail, call back repeatedly, or just go elsewhere. After-hours coverage is expensive and inconsistent.

How AI Receptionist Works with ModMed

1

Patient calls your practice

HealOS picks up instantly with zero hold time. The AI greets the patient naturally using your practice name.

2

AI accesses your calendar in real-time

Through direct API integration, HealOS reads your ModMed calendar, checks provider availability, and books appointments instantly — no staff involvement.

3

Two-way patient sync

New patient records are created, existing records updated, and all intake data syncs bidirectionally with ModMed in real-time.

4

Structured data delivered automatically

Call summaries, intake notes, and task requests appear inside ModMed via API — staff see clean, actionable items with zero re-entry.

What Gets Automated

24/7 call answering with natural, human-like voice AI
Appointment booking, rescheduling, and confirmation
Pre-visit intake collection (demographics, insurance, symptoms)
Urgency triage and emergency routing to on-call staff
Automated appointment reminders and follow-up calls
37+ languages for diverse patient populations
Call summaries and task delivery to ModMed
Custom greetings per practice and provider

ModMed AI Receptionist Results

Call answer rate

Before: 60% — 40% missedAfter: 98% — zero missed calls

Patient wait time

Before: 3-5 minutes averageAfter: 0 seconds

No-show rate

Before: 20-30%After: 30% reduction with reminders

Intake processing

Before: Manual, paper-basedAfter: 50% faster pre-visit processing

Staff phone time

Before: 5-6 hours/dayAfter: 3-5 hours freed daily

After-hours coverage

Before: Voicemail or costly serviceAfter: 24/7/365 AI coverage
HIPAA Compliant
SOC 2 Type II
AES-256 Encryption
Signed BAA

See AI Receptionist Working Inside ModMed

We'll walk through real workflows — from the moment work begins to the moment it appears inside ModMed.

See a ModMed AI Receptionist Demo →

20 free sessions/month. No credit card required.

Frequently Asked Questions