Automate phone calls, handle patient inquiries, schedule appointments, verify insurance, and manage complex workflows, all with an AI medical receptionist that understands context and intent.
Comprehensive voice AI capabilities that transform healthcare communication and workflow automation
Our AI voice agent understands natural speech, medical terminology, insurance language, and caller intent. This allows smooth, conversational interactions that feel human and enable accurate healthcare workflow automation across every call.
HealOS identifies caller needs instantly and routes them to the right department or staff member. This eliminates IVR menus and ensures each patient reaches the correct destination without delays.
The AI medical receptionist books, reschedules, and cancels appointments using real-time calendar access. It applies scheduling rules accurately, sends reminders, and reduces no-shows with automated patient engagement.
HealOS performs automated insurance checks by validating coverage, benefits, and policy details. The AI can call payers, navigate IVR systems, and document eligibility results directly into your EHR or PMS.
The AI conducts outbound calls to payers to track prior authorization status. It gathers required information, identifies missing documents, and escalates stalled requests, speeding up patient care approvals.
HealOS automatically checks claim status, retrieves denial reasons, and logs payer responses into your billing system. This improves RCM efficiency and reduces AR days with consistent communication automation.
The AI collects patient history, symptoms, medications, allergies, and insurance details through natural conversations. All structured data is synced to the EHR instantly, eliminating manual entry.
HealOS offers conversational support in multiple languages, helping diverse patient populations access care. It improves communication accuracy and removes barriers for non-English-speaking patients.
HealOS integrates with major EHR and PMS platforms. It updates records, syncs appointments, verifies insurance, and synchronizes all workflow data across your clinical and billing systems in real time.
The AI detects emotion, tone, and urgency during calls. It escalates angry, confused, or complex callers to staff with a clear summary, ensuring safe and positive patient experiences.
HealOS automates outbound calls for reminders, follow-ups, payment alerts, eligibility checks, prior authorization updates, and claims status outreach—scaling communication without increasing staff workload.
Every conversation is transcribed, summarized, and logged. HealOS creates HIPAA-compliant audit trails, updates patient charts, and ensures accurate documentation across all phone-based workflows.
A seamless, automated workflow that transforms phone-based healthcare operations
HealOS connects to your EHR, PMS, billing system, and payer portals. It syncs provider schedules, visit types, clinic locations, insurance rules, and workflow logic keeping availability and data always up to date.
The AI detects intent in real time appointments, billing, eligibility, prior auth, claims, intake, or urgent issues. It verifies identity, applies clinic policies, and routes or automates workflows without IVR menus.
HealOS validates active coverage, benefits, deductibles, and co-pays. It can call payors, navigate IVRs, retrieve verification data, and document results directly into your EHR or billing system.
The AI checks live scheduling rules, books visits, offers alternatives, manages cancellations, fills openings, and maintains waitlists reducing no-shows and optimizing provider utilization.
HealOS automatically sends SMS, email, or phone reminders, confirmations, and prep instructions. It delivers real-time updates, reducing no-shows and improving patient engagement.
HealOS performs payer follow-ups for prior authorizations, claim status checks, and denial reasons. It logs results, triggers next steps, and keeps revenue cycle teams updated.
Every call is transcribed, summarized, and synced to your EHR or PMS. The AI flags exceptions, escalates clinical or billing concerns, and ensures staff receive contextual summaries for final review.
Transform healthcare communication with intelligent voice AI that reduces costs, improves efficiency, and enhances patient experience
HealOS replaces repetitive phone duties with automated workflows. Front-office and RCM teams gain time for higher-value tasks while the AI manages inquiry handling, scheduling, and verification.
The AI voice agent provides around-the-clock coverage so patients and payers always receive immediate help. No voicemails, no long wait times, and no missed opportunities to deliver care.
HealOS improves revenue cycle performance by automating eligibility checks, prior authorization follow-ups, and claim status calls. This reduces delays, improves cash flow, and shortens AR days.
Patients enjoy instant responses, natural conversations, and seamless scheduling. The AI medical receptionist removes hold times and improves access, leading to higher satisfaction and stronger retention rates.
By capturing information accurately and updating systems automatically, HealOS reduces transcription mistakes and incorrect policy numbers. This improves compliance and ensures clean data across workflows.
HealOS handles unlimited call volume and workflow load. Whether your practice grows or call demand spikes, the AI scales instantly without requiring new hires or overtime labor.
Automated reminders, confirmations, and scheduling logic reduce no-show rates by up to 30%. The AI fills open slots and keeps your calendar consistently optimized.
HealOS offers enterprise-level security with encryption, audit trails, access controls, and HIPAA-compliant operations. Every interaction is protected with healthcare-grade safeguards.
Eligibility, prior authorizations, and claims status checks are fully automated through advanced healthcare workflow automation. The AI completes multi-step processes without human effort.
Everything you need to know about AI voice agents for healthcare
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