Agentic Intelligence for Appointment Scheduling & Call Management for HealOS
Books appointments and manages calls at the speed of demand, not data entry.
From call to appointment booking instantly. Raya manages calls and books appointments seamlessly.
Raya checks your facility's defined working hours and available time slots based on your EHR calendar. Raya ensures scheduling attempts happen during approved calling hours & within specified area codes.
Raya automatically verifies insurance coverage and benefits before scheduling to prevent appointment delays. If additional information is needed, Raya notifies the patient and intake team.
Raya identifies any missing documents or information needed for the appointment and automatically reaches out to patients via phone and SMS to request them, following your facility's communication preferences.
Raya schedules the appointment in your EHR system, sends confirmation details to the patient, and can answer common questions about facility location, visiting hours, and clinic policies based on your custom settings.
Transform Patient Scheduling and Call Management into a Revenue-Driving Engine
| Multi-Channel Communication | Manages calls and automated patient outreach across voice, SMS, and email within business hours |
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| Context-Aware Conversations | Intelligent handling of facility-specific queries and appointment logistics |
| Documentation Manager | Smart collection and verification of pre-appointment requirements |
| Schedule Optimization Engine | Dynamic slot allocation with insurance and authorization awareness |
| Clinic-Aware Architecture | Customizable business rules and facility-specific knowledge base |
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| Real-time Availability Sync | Sub-second synchronization with EHR scheduling systems |
| Intelligent Conflict Resolution | Proactive handling of scheduling constraints and requirements |
| HIPAA-Compliant Communications | Secure, compliant patient interactions across all channels |
| Staff Optimization | 85% reduction in manual scheduling coordination |
|---|---|
| Patient Satisfaction | >95% automated resolution of common scheduling queries |
| Volume Scaling | Seamless handling from 50 to 5,000+ monthly appointments |
| ROI Analytics | Real-time dashboard tracking scheduling efficiency, fill rates, and patient engagement |
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